Please Note: If you believe the Service information displayed on this website is incorrect please contact the Nominal Rolls Team at email@example.com or telephone 1300 780 133 (local call charge).
The Department of Veterans’ Affairs is committed to customer service so we value feedback from you. We would like to hear if you are happy with the service you have received. If you are not satisfied with the service provided by us, it is important you tell us, so that we can do something about it. Details of DVA’s Feedback Management Policy is available on its Complaints, Compliments and Feedback web page.
There are several ways you can tell us:
visit or telephone any of our offices
write to us:
Manager, Feedback Management Team
Department of Veterans’ Affairs
GPO Box 9998 Sydney NSW 2606
E-mail from this website:
An e-mail address has been established to take feedback/comments on your experience of our service. The address is: firstname.lastname@example.org
Warning: In using Internet e-mail, you should be aware that others may be able to access the information you provide. If you choose to use this facility, your e-mail to us may not be secure.
talk to the provider who delivers services on our behalf.
If we do not achieve the standards set out in the DVA Service Charter, please let us know and we will attempt to address your concerns. If you then feel that the problem has still not been resolved, you may take it to an appropriate external body, such as the Commonwealth Ombudsman.
The Department of Veterans' Affairs currently has an email subscription service, maintained on behalf of the Minister of Veterans' Affairs for the issuing of Media Alerts. Information on how to unsubscribe or subscribe to this service is available from the Minister of Veterans' Affairs website.
If you receive an email from the Department that was not a Media Alert and no longer want to receive such emails, please forward it with a detailed message to email@example.com.